Privacy Policy

Effective Date: 2025
Company: 7RAK Digital Agency
Contact Email: hello@7rak.com

1. Introduction
   7RAK Digital Agency (“7RAK”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website, purchase products or services, or engage our team.

2. Personal Data We Collect
   We may collect the following personal data from you:

• Identity & Contact Information: name, email address, phone number, billing/shipping address.
• Financial Information: payment details (processed securely via third-party providers).
• Project/Service Information: website details, digital product requirements, project files, order history.
• Usage Data: IP address, browser type, cookies, and website interactions (if you visit our website).

3. How We Use Your Personal Data
   We use your data to:

• Deliver our products and services (digital, physical, and in-person).
• Process payments and manage billing.
• Communicate about your order, project, or service.
• Improve our website, services, and customer experience.
• Comply with legal obligations (tax, accounting, record-keeping).

4. Legal Basis for Processing
   We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: to fulfil our contract with you.
• Legal obligation: to comply with UK law and tax requirements.
• Legitimate interests: to improve our services and maintain security.
• Consent: where you have provided clear consent (e.g., marketing communications or non-essential cookies).

5. Sharing Data with Freelancers & Subcontractors
   To deliver services, trusted freelancers or subcontractors may be given access to limited personal data. This is strictly for the purpose of completing your project or service.

Key points:

• Only the minimum necessary data is shared.
• Freelancers/subcontractors are contractually obligated to keep your data confidential.
• They must comply with UK GDPR and data protection laws.
• We do not share your data for unrelated purposes or marketing.

6. Data Security
   We take your data security seriously. Measures include:

• Secure storage on encrypted servers.
• Access controls for internal staff and authorised subcontractors only.
• Regular security checks and updates.

7. Data Retention
   Personal data is kept only as long as necessary for the purpose it was collected or to comply with legal obligations.
   Subcontractors must delete or return your personal data once their part of the service is completed.

Typical retention periods:

• Orders/Invoices: 7 years (for tax/legal purposes)
• Project files: until completion of the service unless you request deletion sooner

8. Your Rights
   You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permissible).
• Object to or restrict processing of your data.
• Withdraw consent at any time (if processing is based on consent).

How to exercise your rights:
Email hello@7rak.com with your request, and we will respond within 1 month.

9. Cookies & Tracking
   We use cookies to improve website functionality, track analytics, and enhance user experience.
   You can manage or disable cookies via your browser settings.
   For detailed information, see our Cookies Policy.
10. Third-Party Services
    Payments are processed via secure third-party providers (e.g., Stripe, PayPal).
    These providers have their own privacy practices; your data is shared only as required to process transactions.

We also use third-party tools for analytics and marketing, such as Google Analytics, Meta Pixel, and TikTok Pixel. These tools may collect information about your interactions with our website. Please refer to their privacy policies for more information.

11. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices.
    The latest version will always be available on this page, and the “Effective Date” at the top will indicate when the policy was revised.
12. Contact Us
    For questions or complaints about your personal data, please contact:

7RAK Digital Agency
Email: hello@7rak.com